Return Policy

Return Policy

We want you to love your purchase! If you’re not completely satisfied, we’re happy to accept returns under the following conditions:

Return Eligibility

• Items must be unworn, unwashed, and in original condition with tags attached.

• Items must be returned in original clear garment packaging with the SKU label.

• Return requests must be initiated within 7 days of delivery (based on tracking information) and shipped back within 7 days of approval.

• If your order was shipped in multiple packages, the return window starts when the last package is delivered.

Non-Returnable Items

The following items cannot be returned due to hygiene and safety reasons:

• Beauty products

• Bodysuits

• Face masks

• Intimates & lingerie

• Jewelry

• Swimwear

• Openpack Wholesale Orders

Return Process

1. Initiate a Return: Contact us at Info@mystiqueandco.com within 7 days of delivery to request a return.

2. Ship the Return: Once your return is approved, you must ship the item(s) back within 7 days at your own cost.

3. Processing Time: Once we receive your return, please allow 5-7 business days for processing. We will notify you via email once your refund is issued.

Important Notes

• Shipping fees are non-refundable.

• Customers are responsible for return shipping costs, unless the item is defective or there was a shipping error.

• Returns that do not meet the above criteria may be subject to a 20% restocking fee or may be declined.

Refunds

• Refunds will be issued to your original payment method after the return is processed.

• If you paid via a third-party service (e.g., PayPal, credit card, etc.), please allow time for the refund to appear on your statement.

Need Help?

If you have any questions, feel free to reach out to us at Info@mystiqueandco.com.

This policy is subject to change at any time.