Effective Date: 03/22/25
Thank you for shopping with Mystique & Co.! We strive to provide a smooth and timely shopping experience. Below, you’ll find important information regarding our shipping process.
1. Order Processing
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience high order volumes or during promotional periods, shipments may be delayed by a few days. Please allow additional time for processing during these times.
2. Shipping Timeframe
Once your order is processed, it will be shipped out according to the shipping method selected at checkout. Shipping times within the United States typically range from 2 to 10 business days depending on your location and the shipping carrier used.
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Standard Shipping: 2 - 10 business days
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Expedited Shipping (if available): Please refer to the checkout page for specific timeframes.
3. Shipping Rates
We offer free shipping on all orders within the United States. Shipping costs for expedited shipping options will be calculated at checkout based on your delivery location and selected shipping method.
4. Shipping Carrier
We use USPS and other trusted carriers to fulfil your order. You will receive a tracking number once your order has shipped, allowing you to monitor the progress of your delivery.
5. Shipping Address
Please ensure your shipping address is accurate and complete when placing your order. We are not responsible for any delays or misdeliveries due to incorrect or incomplete address details provided by the customer.
6. Order Tracking
Once your order has shipped, you will receive an email notification with your tracking information. You can use this information to track the status of your delivery. If you haven’t received your tracking number, please check your spam/junk folder or contact our customer service team for assistance.
7. International Shipping
Currently, we only ship within the United States. We do not offer international shipping at this time.
8. Shipping Delays
While we make every effort to ship your order on time, there may be unexpected delays beyond our control, including weather, natural disasters, or delays by our shipping partners. If there are significant delays with your order, we will notify you as soon as possible.
9. Lost or Damaged Shipments
In the rare case that your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure your order is delivered correctly. Please keep in mind that we are not responsible for any shipping damages caused after delivery.
10. Customer Service
If you have any questions or concerns about your shipping, please feel free to contact our customer service team:
Email: Info@mystiqueandco.com
We are committed to ensuring a smooth and efficient shipping process. Thank you for shopping at Mystique & Co.!